Email Etiquette - 3 Questions You Do Not Want To Answer With A Yes

Email Etiquette – 3 Questions You Do Not Want To Answer With A Yes

If you write for business, you need to learn how to write emails properly. You want to avoid answering these three questions with a yes.

Three questions you do not want to answer with a yes: 

  1. Do you struggle to make sense of emails from your staff members?
  2. Are you embarrassed by simple writing errors in front of clients?
  3. Do you constantly apologise for the negative tone of your co-workers?

Does this sound like your organisation? 

It doesn’t have to be like this. You, your secretary, your director, your administration manager, your PA, your HR specialist, your procurement officer, and your receptionist are all the public face of your company. With emails, everyone is likely to be the first point of contact for potential clients. (You may enjoy reading this post: Why everyone in business IS a writer.) Everybody who has a keyboard and access to the Internet can make, or break, your company’s image.

Communication is the cornerstone of an organisation. Too often what needs to be said gets lost. Reports and proposals stay on the to-do
pile. Emails are not answered and problems are not solved.

How do you fix this?

If you want clear communications, you have to learn how to write. There is no shortcut. It is important to present a polished image in your correspondence. This means using correct grammar, spelling and punctuation. This means using correct email etiquette and proper email structure to avoid misunderstandings.


We have developed The Plain Language Programme to help you:

  1. Send messages in an uncomplicated fashion
  2. Write clear and concise reports in plain English
  3. Correctly structure reports, emails, business letters, minutes, notices, and agendas

If you want to learn how to write for business, sign up for The Plain Language Programme.

If you enjoyed this article, read these posts:
  1. 25 Email Etiquette Tips
  2. 20 Types Of Content You Don’t Realise You’re Sharing
  3. The Top 7 Tips For Writing Emails
  4. The Three Mistakes Writers Make That Stop Us Reading Their Books